Frequently asked questions

Cleanings start at $149. Your exact price depends on the type of cleaning, bedrooms, bathrooms and square footage. Enter those on our booking page and you’ll see your price before you book. It takes about 60 seconds, with no phone call required.

A Standard Clean covers every room top to bottom: dusting, kitchens, bathrooms, floors, beds and trash. A Deep Clean adds the detail work, including hand-wiped baseboards, tile and grout, kitchen windowsills, blinds and windowpanes, hood vents and spot-cleaned walls. Our room-by-room chart shows every item side by side.

If your home hasn’t had a professional cleaning in the last couple of months, start with a Deep Clean. Once the detail work is caught up, recurring Standard Cleans keep it there. If the home is empty because you’re moving, book a Move-In / Move-Out Clean.

Your card is saved when you book and charged after the cleaning is complete.

Let us know and we’ll make it right. Your satisfaction is our priority, and our goal is a cleaning you’d recommend to your friends and neighbors.

Yes. All supplies and equipment are included in every cleaning. If you prefer certain products, like a favorite floor cleaner or fragrance-free products, leave them out and add a note when you book. Your cleaner will use them.

No. You can be home, leave a key in a hidden spot, or for recurring cleanings let your cleaner keep a key. Add gate codes and parking notes when you book.

Yes. Rise & Shine is licensed, bonded and insured, and every cleaner is background-checked and passes a test clean before working in customers’ homes.

No. Recurring service has no contract and you can cancel any time. If something isn’t working, whether it’s the price, the schedule or the cleaner, tell us first. We can usually fix it.

Request a different cleaner any time on our Change My Plan page. We handle the switch quietly, so there’s no awkward conversation, and you keep your schedule.

Yes. Spacing out your visits, switching to a partial clean of the rooms you use most, or skipping a visit can all lower what you spend. Use our Change My Plan page and we’ll suggest options.

Yes. Tell us about pets when you book so your cleaner knows what to expect.

Yes. You can choose a specific cleaner on the booking page, and for recurring service we do our best to send the same person each time.

Yes. Choose the partial cleaning option when you book and tell us which rooms you’d like done.

Exterior windows, moving heavy furniture, anything that can’t be reached safely from the floor or a step stool, carpet shampooing, and biohazards such as mold or pet waste. Some extras, like inside the oven or fridge, laundry and dishes, can be added when you book.

New customers who sign up for recurring service save $100 over their first 12 months. The savings are spread across your recurring cleanings, so every visit costs a little less starting with the first one.

Yes. Gift cards are available on our booking page and make a great gift for new parents, new homeowners or anyone who could use a break.